Frequently Asked Questions
Everything you need to know about our handcrafted products and services.
What is the typical shipping timeframe?
Most orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14-21 business days depending on the destination.
Do you accept custom orders or commissions?
Yes, we love bringing unique visions to life. Please contact us via our custom request form with your specifications, and we will provide a quote and estimated timeline.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made or personalized products are final sale and cannot be returned.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your materials sustainably sourced?
Quality and ethics are our top priorities. We source our raw materials from certified suppliers who adhere to sustainable and fair-trade practices whenever possible.