Returns & Exchanges
At CTR's Workshop, we take pride in the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our workshop inspects the returned goods, we will process your refund to the original payment method or ship your replacement within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing